Terms & Conditions - Radiant Health Mentoring


Congratulations on enrolling in this transformational program.

I’m really looking forward to working with you and supporting you on your journey to radiant health! - Susie


You’ll shortly be emailed an agreement to sign so that we have clarity in our roles on the Radiant Health Mentoring program. Here are the contents of the agreement which form the Terms and Conditions of the program.

Please read this information carefully.

The purpose of this Agreement is to set forth the details about working together so that we both are clear as to what each of our respective roles are and how our communication will take place so that our time will be positive, productive, and comfortable.

We both legally agree to the following:

Program Description.

You have enrolled in Radiant Health Mentoring.

The inclusions of this program are as outlined on the website.

Our Responsibilities.

As your Mentor, my role is to:

 Be on time and prepared for each consultation.

 Offer qualified treatment, support and accountability throughout the program.

 Help you focus on the action steps you need to take towards your desired outcome.

 Answer any questions you may have as they arise.

As the Client, it is your responsibility to:

 Show up for each consultation on time without distractions.

 Give 100% of your effort and fully commit to the Program.

 Come prepared for each consultation.

 Be open to changing your lifestyle to support your desired health outcomes.

 Commit to the agreed treatment plan and make the dietary/lifestyle changes between consultations.

 Promptly provide payment for the Program.

 Ask any questions you may have as they arise.


Contacting Me: I am attentive to my clients. I will do my best to respond to phone calls, messages or email inquiries within four hours during Australian EST of 7.30am – 9pm. Should you need to discuss something at length, I may request that we wait and discuss your question during our Sessions as they are intended for in-depth discussions related to your health.

Scheduling Your Consultations: You will receive the links to schedule your consultations through the 10to8 booking system or by email. We may also agree to your next consultation in the consultation. We’ll meet either at my Wellness Clinic in Hamilton or at your home (or an alternative agreed venue). We both have busy schedules, and I take pride in not keeping you longer than planned. We both agree to do our best to start and end each consultation on time.

Cancellation or Rescheduling: If you need to cancel or reschedule a consultation for any reason, you must do so twenty-four (24) hours in advance via email/phone or messenger, otherwise, you will forfeit that consultation and will not be able to reschedule it, unless a last minute emergency arises and you contact me by e-mail at susie@susiegarden.com to let me know of the nature of the emergency. If I specifically offer you the opportunity to reschedule the consultation, the rescheduled consultations must be made up within 1 week of the original booked in date or it is forfeited.

Investment and Payment.

Payment: Your investment in the program is as per the website.

Authorization and Receipt: If paying by credit card, you give me permission to automatically charge your credit or debit card as payment for your Program for which you will receive an electronic receipt.

Missed Payment: In the event that your payment is not received during enrolment in the Program, the Program will not begin until the investment has been received.

Refunds: I want you to be happy with your Program. However, because I will have invested considerable time and effort in your Program, if you decide to withdraw at any time for any reason whatsoever, you still will remain fully responsible for the full cost of the Program, and no refund will be provided.


We will keep all information exchanged during the Program in strict confidentiality. I am prohibited from disclosing protected confidential information to anyone else without reason to know such information, except as when required by law or upon written authorisation by you.

Intellectual Property Rights.

I retain all ownership rights to the materials provided to you through your participation in the Program. The copyrighted and original materials shall be provided to you for your individual use only. You are not authorised to share, copy, distribute, or disseminate any materials received from me electronically or otherwise without our prior written consent. All intellectual property, including the copyrighted Program materials, shall remain my sole property and no license to sell or distribute our materials is granted or implied. You agree not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial or personal purposes, any portion of the Program, including any of the Program materials.

Personal Responsibility, Disclaimer & Release of Claims.

Personal Responsibility & Assumption of Risk: You acknowledge that you take full responsibility for your health and well-being and all personal and career/business decisions made before, during and after your Program.

You accept full responsibility for all of your choices, actions and results, and expressly assume the risks of the Program for your use, or non-use, of the information provided by us to you. You also understand that you are expressly assuming all of the risks of the Program, whether or not such risks were created or exacerbated by the Program.

Disclaimer: You acknowledge that I am supporting you in my role exclusively as the Founder of ‘Susie Garden Wellness’. In this role, I serve as a Naturopath, Nutritionist, Yoga and Meditation Instructor. You agree that you are personally responsible for your results, and that while I serve as your guide, your success depends primarily on your own effort, motivation, commitment and follow-through. You accept and understand that results differ by each individual, and as with any health program, specific results cannot be guaranteed. By signing this Agreement you are consenting to this Disclaimer.

Release of Claims: I will not be held legally responsible for the information that you request or receive through this Program. By signing this Agreement, you assume all risks and fully and completely hold harmless, indemnify and release me and any other of my employees, shareholders, directors, staff, consultants, agents, or anyone affiliated with me from any and all liability, damages, causes of action, allegations, suits, sums of money, claims and demands whatsoever, in law or equity, that you ever had, now have or will have in the future against me, arising from your participation in or in any way related to the Program, unless arising from the gross negligence on my part.

Other Important Terms.

Termination: Either of us may terminate this Agreement with seventy-two (72) hours written notice to the other. E-mail notification is permissible and sufficient to the e-mail addresses as set forth at the end of this Agreement. All Investment and Refund Policy terms as written above in this Agreement, and all of the terms of this Agreement, will still apply even after termination.

Entire Agreement, Assignment, Survivability and Waiver: This Agreement contains our entire agreement. This Agreement may be modified or amended at any time if the amendment is made in writing and is signed by both of us. You may not assign your rights or obligations under this Agreement to anyone else. In the event that any part of this Agreement is deemed invalid or unenforceable, it shall not affect the validity or enforceability of any of the remaining portions of the Agreement which shall be severed and remain in full force. The failure to enforce any provision of this Agreement shall not be construed as a waiver or limitation of the right to later enforce and compel strict compliance with every part of this Agreement.

Governing Law: This Agreement shall be construed according to the laws of the State of Queensland, Australia and both parties shall comply with all ordinances, regulations and rules of the State of Queensland.

Dispute Resolution: It is hoped that should we ever have any differences, we could be able to work them out through a phone conversation or e-mail correspondence. However, should a dispute ever arise between us, you agree now that the only remedy that is available to you, or that can be awarded to you, is full refund of your Payment. No award of consequential or of any other type of damages may be granted to you.

Non-Disparagement: In the event of a dispute between us, you agree to not engage in any conduct or communications, public or private, designed to disparage the Program or me.

If you have any questions about the Terms and Conditions, please feel free to email me at susie@susiegarden.com